Google Study Outlines Challenges of Onboarding for New Internet Users

Google study outlines challenges of onboarding for new internet users; finds ‘informal teachers’ pivotal to learning

October 21, 2020 — The Research and Insights group at Google’s Next Billion Users initiative has released a white paper on the challenges new internet users experience when learning to go online for the first time and encourages technology creators to actively discuss how it can build digital services that can add to the current learning system,

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